MTA
MTA Service Platform
presented by Kaizen Labs
Claims
Fares
Access-A-Ride
Customer Service
CE
Claims Examiner
Switch role
Back to hub
Digital intake
Tell us what is going on. Skip the line.
Issue type
OMNY help
Balance transfer
Lost/stolen card
Fare dispute
Other
Open dropdown
Your name
Email
Card number (last 4 if available)
Describe the issue
OMNY tap not recognized despite balance
Upload supporting documents (receipts, screenshots)
Drag & drop or click to upload
Preferred resolution
Refund
Replacement card
Other (explain in description)
Open dropdown
Submit case