Presented by Kaizen Labs
One platform for MTA services and operations.
Claims, fare programs, paratransit, and customer service, unified.
Claims Triage & Case Management
Examiner workbench from intake to settlement.
1,284 open claimsOpen →
Reduced-Fare / Fair Fares / Student
Apply for fare programs in under 5 minutes.
3 programs, 1 applicationOpen →
Access-A-Ride Paratransit
Eligibility, on-demand booking, and trip tracking.
Book on-demand or in advanceOpen →
Customer Service Centers
Reserve a time or resolve issues online.
Skip the line, book aheadOpen →
$561M
Paid in claims (2025)
30-year
Legacy system replaced
4
Portals, 1 login