| Time | Name | Service | Location | Channel | Status |
|---|---|---|---|---|---|
| 10:30 AM | Estelle Brooks | Reduced-Fare sign-up | 34 St-Penn Station | Appointment | Checked-in |
| 10:45 AM | Marcus Lee | OMNY help | Jackson Hts-Roosevelt Av | Appointment | Waiting |
| 11:00 AM | Priya Nair | Fair Fares enrollment | Atlantic Av-Barclays Ctr | Digital intake | In progress |
| 11:15 AM | Janelle Rivera | Lost/stolen card | 3 Stone St | Appointment | Scheduled |
| 11:30 AM | Hector Delaney | Balance transfer | Atlantic Av-Barclays Ctr | Appointment | Scheduled |
| 12:00 PM | Anastasia Vega | Fare dispute | 2 Broadway | Digital intake | Done |
| 1:15 PM | Tomasz Wojcik | OMNY help | Flushing-Main St | Appointment | Scheduled |
| 2:00 PM | Beatrice Holloway | Other | 34 St-Penn Station | Digital intake | Scheduled |